Service system-Pakistan-Yutong

Yutong's direct service team is your professional private service butler and trusted friend!

Better Service, Always EnRoute

Yutong is dedicated to your success, offering comprehensive bus services that enhance fleet efficiency and uptime. Our direct service team acts as your personal assistant, ensuring proactive solutions for maximum vehicle performance. With one-stop, 24/7 customer service and a commitment to first-time fixes, we're your trusted partner for worry-free operations and enhanced profitability.

Yutong Bus Service Concept

Customer First

The "Customer First" approach in Yutong services means every decision we make is designed to put your needs at the forefront. We strive to understand your business requirements deeply and provide solutions that not only meet but often exceed your expectations.
Yutong Direct Service

When a problem arises with a Yutong bus, we promise that our team will be there for you. Our direct service team visits customers regularly and takes the initiative to solve problems at early stage, so as to ensure long service life and high operation rate of vehicles.
One-stop Service

As a world-class bus and coach maker we aim to provide a straightforward, all-in-one service. For any questions or issues, just contact us, and our dedicated bus customer service team will take care of everything until the matter is resolved.

Customer First
Yutong Direct Service
One-stop Service

Fast
Fast
365-day on-site support

Rapid response to customer needs

Full lifecycle support (some as paid services)
Professional
Professional
Standardized service procedures

Link+ smart services

Tailored package solutions
Attentive
Attentive
Personalized service

Professional customer training

Proactive customer care

Provide You with Better Service

Our products could meet the needs of different market segments. Improve the operation rate and enhance vehicle safety to bring you a worry-free using experience. Reduce the cost and increase the profit to create value for you.

Managed Service Package

Refer to the service product that provides preventive maintenance, repair and training within the service cycle.

Extended Warranty Products

Refer to paid services that extend the warranty after the expiration. By extending the warranty period, standardized maintenance can reduce the failure rate, prolong the service life of vehicles and eliminate your worries about sudden high repair costs.

Managed Maintenance Service

Develop the maintenance or repair proposal for the vehicle and key assemblies combining with vehicle configurations and technical standards so that the failure probability is reduced and the vehicle runs in the best state. We help customers create value from the prevention point of view in advance.

Configuration Update

Based on use scenarios and needs, we can provide compliant services such as interior and exterior modification, as well as functional, safety and fuel-saving configuration upgrade to improve the convenience, safety and comfort of your vehicle using.

Service Offerings

Based on personalized needs, we can provide customers with such solutions as service station construction, charging station construction, Internet of Vehicles services, training services and training aids to offer professional after-sales support.

Product Warranty Commitment

Beyond meticulous craftsmanship, relentless attention to detail, and rigorous quality control, Yutong stands apart through our first-class customer service—a key reason we rank among the world’s elite bus manufacturers. Every Yutong bus and coach undergoes exhaustive testing, with any issues rigorously analyzed and resolved to meet our exacting standards before delivery.

In accordance with effective local laws and regulations at present, relevant agreements with customers, and stipulations in the Warranty Manual, Yutong will provide free repair by using genuine Yutong vehicle parts in a reasonable and effective way for faults caused by product quality problem within the warranty period.

Warranty Period

The warranty period and commitment of Yutong products will be implemented referring to the Warranty Manual issued with the vehicle. The Warranty Manual clearly describes the warranty period and maintenance items of Yutong buses.

Customer Empowerment System

Yutong places a high priority on enabling customers to unlock the full potential of Yutong products. To this end, we've developed a comprehensive customer empowerment program as part of Yutong bus and coach services to enhance customers’ proficiency in the use, maintenance, and management of buses and coaches.

Systematic trainings
- Driving Skills
- Maintenance
- Operation Management
Flexible and diverse training methods
- Web-based training
- Live Streaming training
- On-site training

Professional Service Team

Professional Certification System

There are three levels of professional competency: beginner, intermediate, and advanced. Only certified bus customer service staff can perform the work.
Manufacturer's Direct Service Team

Yutong currently has a 760-person service team that regularly visits customers to promptly identify and resolve potential issues.
International Training Centers

Yutong established its first training center in Zhengzhou, China in 2007. By 2025, its international training centers had conducted 175 sessions totaling 1,406 training days, serving 142 service stations and 164 customers across 51 countries and regions, with 992 participants trained.
Global Training Team

As of 2025, Yutong employs 34 trainers focused on enhancing the capabilities of customers and service stations worldwide.